Shipping/Return Policy

Return Policy

Due to sanitary reasons we have a strict No RETURN/EXCHANGE/REFUND POLICY on our products. In the rare occasion of receiving a damaged item, please send us a message and picture of your damaged lash via email at luxebylena@gmail.com. Lashes are considered damaged if you receive a faulty pair not after you have worn, opened or touched them.

Shipping Terms

Once orders are placed you are not able to edit or change them. Orders are shipped within 2-3 business days. Shipping time varies from state to state. Please double check your shipping address before submitting your order. Luxe by Lena is not responsible for lost or stolen packages. We recommend you contact your local postal office for any information on lost packages. All shipping is currently being handled through USPS. Should your item be returned due to an incomplete or incorrect address you will be charge a $10 processing fees which includes shipping.

International Shipping:

Unfortunately we are not shipping internationally.

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Shipping/Return Policy

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